How to Use Call Centre Reporting
Learn how to use TelCloud call centre reporting: the colour-coded stats grid, queue stats, agent stats, DNIS stats, and abandoned call reports.
Step-by-step guides and troubleshooting articles for TelCloud, Switchvox, NEC systems, and your desk phones. The same documentation our own support team uses, available to you any time.
Learn how to use TelCloud call centre reporting: the colour-coded stats grid, queue stats, agent stats, DNIS stats, and abandoned call reports.
Set up automated TelCloud call centre report emails with daily, weekly, or monthly frequencies and customizable statistics.
Learn how to create a real-time call centre dashboard or wall board in TelCloud to monitor call center performance.
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